In order to reflect on a straightforward and efficient system for our clock repairs we have developed the following protocol which gives you a clear and upfront view of the costs incurred and time taken to repair your clock.
Contact us in the first instance by email (preferred) or telephone.
We can then decide if we can assist with your clock repair.
During periods when we are experiencing high demand for our services we can then place you on our waiting list and contact you nearer the time when we will be able to restore your clock.
We can then decide whether you are delivering your clock to our workshop (preferred) or arranging an on-site collection .
CLOCK DELIVERED TO OUR WORKSHOP (ARRANGED APPOINTMENT)
No charge for the initial meeting in our workshops.
In order to maximise our efficiency and not disrupt our craftsmen this may be a limited time visit.
In due course we will examine and prepare an estimate for repair of your clock.
For this we charge a non-refundable fee of £95 which is payable upfront.
Once this estimate is proceeded the charge will be credited against the final invoice.
Should you wish to decline the estimate the charge is non refundable and we would require you to collect the clock from our workshop within one month.
Should you be unable to deliver the clock to our workshop we can arrange collection from your site.
Site visits are charged at mileage plus time to cover our time away from the workshop.
Mileage is charged at 54p/mile calculated to the nearest mile.
Time is charged at £66 per/hour calculated in half hour increments. Minimum charge 1 hour. This includes our travelling time!
Initial email (preferred) or telephone call/message. 1 to 3 days.
Waiting List (this will vary due to the complexity of certain clocks and availability of our clock makers to work on your clock) 1 to 12 months
Service Times can vary from just a few months to maybe a few years for extremely complicated clocks. (we are clock makers and many parts are manufactured by hand in-house).
IT IS OUR AIM TO PROVIDE THE BEST SERVICE FOR YOU AND YOUR CLOCK, YOUR PATIENCE AND UNDERSTANDING GO A LONG WAY TO ALLOWING US TO DO THIS.
WE LOOK FORWARD TO RESTORING/REPAIRING YOUR CLOCK IN THE NEAR FUTURE.
VAT charged at current rate is included in our prices.
To contact us please use the form below or telephone: